Our Take

Musings on the Foodservice Industry

Top Tech Tools for Restaurants

May 30 2019

In this digital age, businesses need to embrace innovation, explore their options on how to make business operations more efficient, and adapt to them. Restaurants are no exception. Now more than ever, tech tools are being developed to help business owners manage day-to-day operations. Technology can help your business increase efficiency, meet the demands of your customers and offer improved service. When your customers are happy, they are more likely to keep coming back to your restaurant.

Here are five of the top tech tools for your restaurant:

Waitrainer+– In an industry that is continuously evolving, you need to make sure that your employees have the right knowledge and skills to keep up with customer requirements. With such fierce competition in the restaurant industry, well-trained staff make a huge difference. Waitrainer+ offers a selection of tutorials and videos related to food handling and preparation. It also provides a training plan that suits the employee’s schedules so they can train online anytime, anywhere.

Pirq– Loyalty and rewards programs can help increase the number of customer visits and keep them coming back to your restaurant. If you’re looking for a loyalty program to expand your customer base, consider using Pirq. With this tool, you can get customer data such as demographics, visits, and purchases that can be used in your marketing initiatives. Pirq also provides incentives to those who keep coming back to your restaurant.

Upserve– Looking for a tech tool that will enable customers to order online? Check out Upserve, an online ordering system that works with a mobile app, point-of-sale system, and payment services. It comes with menu analytics, a customer database, server performance, evaluation of a brand’s reputation, and voided transactions.

CAKE– Aptly named to be used in the food and beverage industry, CAKE is another online ordering system that comes with a reporting module so you can see sales reports quickly and in real time. This program also makes it easier for you to monitor server performance, including the number of work hours and overtime.

TouchBistro– Isn’t it frustrating to wait for a server so you can have another round of drinks or order desserts? Long wait times can cause you to lose customers but with TouchBistro, customers can place additional orders using a tablet right at their table. With this technology, you can offer new selections from the menu to help increase sales and highlight certain items. TouchBistro also makes it easy for guests to split or merge their checks.

By Emily Lazration, CoverWallet

Emily is the Content Marketing Specialist at CoverWallet, a tech company that makes it easy for businesses to understand, buy and manage commercial insurance online.