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Musings on the Foodservice Industry

How Texting Can Make Communicating with Restaurant Staff Easier

When communication between those that manage your restaurant and your staff is difficult, texting can make communication more effective. SMS is a great way to schedule employees, remind staff about upcoming training, and share useful information. When you can reach your staff using a mobile device, you can get response in minutes instead of having to wait until they check their email or voicemail.

Text Messages are Clear and to the Point

If you have a scheduling emergency, sending out a text message to your staff to fill in can get you a response within minutes. For example, you can send out, “We need a server tonight from 4-8 pm. Reply if you would like the extra hours.” With a quick text, you will reach your employees on their mobile devices and hopefully get a response quickly so that you are not short staffed during peak service hours.

Communication Should be Relevant

When you use texting to communicate with your staff, you have to make sure that the communication is relevant. For example, sending out a text that states “Reply BENEFITS to read more about the open enrollment period for benefits” will let your employees know it’s time to consider their benefit package. When you send out too many text messages to your employees, you will eventually be ignored. If you need to remind everyone that a staff meeting is coming up to discuss your new menu, texting is really the way to make sure they are prepared.

Reach Your Staff in an Emergency

There’s a number of reasons you may need to reach your employees in an emergency. For example, you can text, “There’s a security risk at the back door, find shelter quickly.”  When you want to close your restaurant because of an upcoming holiday, you can make sure all of your staff is informed and won’t come in or ask further scheduling questions.

Ask for Employee Feedback

You can use SMS to reach out to your employees and ask for feedback through a survey. If you are wondering about working conditions, or you want to know if changes should be made to the menu, you can send out a survey to your employees to ask for their opinion. If your employees have any concerns, they may be more likely to fill out a survey through text messaging to get their concerns back to you.

Keep Employee Training Up to Date

When you run a restaurant, your employees will need to have certain training pertaining to restaurant safety and food safety laws. If you have a list of regulations to follow and a lot of staff to keep track of, using text messaging to reach your employees will make the process easier and save you valuable and costly headaches in the future.

When you run a restaurant, communication with your staff is easier with text messaging. When there are last minute scheduling changes or emergencies, you should consider turning to text messaging to help streamline how you run your business.

For more information on how to integrate an SMS platform to improve your communication with your restaurant staff, click here!

Author Biography:
Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.


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