Oct 24 2013
Come Together (Teamwork)
Team work is the cornerstone of any successful restaurant. All it takes is one piece of the train track to come loose and it can create a domino effect of poor service and unhappy customers. Remember, no matter your position in the restaurant food chain – you matter. You are important. It’s critical you do your job to the best of your abilities and like any successful team, if you do and everyone plays their part – your customers will feel the difference.
All You Need Is Love (The relationship between customer and restaurant staff)
Countless stories have been told through the years of scorned or unhappy workers taking out their frustrations on overbearing or rude customers. But the mantra in this song “Love, Love, Love” is all you need. Service with a smile. Patience for the paying customer. It’s not always easy, but in the end, hopefully it will be worth taking the higher road.
Every Little Thing (The importance of getting the order right)
Though this song is another little know tune about boy/girl love; “everything she’s does, she does for him”, the fact is the song title applies to the food business. Every little thing in the restaurant business counts. Too much salt in the food, a dirty table not cleaned, getting the order wrong (you need online ordering!), making sure the customer is always right (even when they are wrong) – well the list is endless.
Helter Skelter (Kitchen chaos)
Since our background is operations management, if a restaurants kitchen isn’t run like a Swiss clock both in terms of cleanliness and as a coordinated unit (see Come Together) than the ensuing disorganization has a cascade effect on the rest of operation. Food doesn’t get out in a timely fashion, customers grow grumpy subsequently than taking it out on the wait staff and before long you have anarchy and near riots in the dining room. Maybe that’s a bit of an exaggeration, but I think it would be fair to say – have your kitchen in order. Or else…
A Hard Day’s Night (the long days and nights of working in a restaurant)
Well it would be fair to say, those that work in the restaurant business, possibly work the longest hours of any type of employee – worldwide. Between the late night closings or early morning openings, rarely if ever does a restaurant have its lights off. Let alone a day off. Holidays? “Fuhgeddabouit”. Those are some of the busiest times of the year. A night off for the owner? Hardly. Especially if you are a mom and pop shop. So it goes without saying “work like a dog and sleep like a log” would be a most apt description of life working in the restaurant industry.
This guest post is from our friend Dan Chicorel who can write awesome copy for YOUR business or website