Our Take

Musings on the Foodservice Industry

All I Needed to Know I Learned on a Saturday Night

From our friend and colleague – Bill Marvin, The Restaurant Doctor –

These were taken from a list of 101 sent to me by Bob Hayes of Chart House years ago. Thanks, Bob! It doesn’t seem like much has changed about life in the restaurant biz!

  1. Not all birthdays really are.
  1. No dishwasher enjoys classical music.
  1. If the valet needs to see you right away, take a gift certificate with you.

  1. It’s really difficult to make Thousand Island dressing at 8:30 pm.
  1. If a family is waiting long, you’ll get to know the children real well.
  1. Never give the bus person the keys to your small wares storeroom.
  1. If a guest tells you their dinner was OK … it wasn’t.
  1. Restaurant staff have more car problems than the national average.
  1. If the broiler person is down to one chicken, it’s too late.
  1. Service staff who talk a lot about tips usually don’t earn a lot of tips.
  1. It is important to unlock the front doors when you open.
  1. Never leave your keys in the server station.
  1. The safe will never open on the first two tries if you’re in a hurry.
  1. You’re never out of baked potatoes for only ten minutes.
  1. Only write notes to yourself when no one is watching.
  1. Ramekins disappear faster than teaspoons.
  1. The kitchen and the bar will always need you at the same time.
  1. You really can smell coffee burning from across the room.
  1. It’s fun to walk outside for a few minutes every hour or so.
  1. Children like more than three crayons to color with.
  1. When the table is ready for the party of twelve, you will find they are no longer a party of twelve.
  1. A reservation who is 20 minutes late will not see it that way.
  1. Always check for a reset button before calling the electrician.
  1. When you rush, you will always put sweet and sour in a screwdriver.
  1. Always thank your crew for a job well done.
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